The Institute of Banking Personnel Selection (IBPS) has released the detailed notification for Common Recruitment Process CRP CSA-XVI on 1 August 2026, inviting online applications for 11,403 Customer Service Associate (CSA) / Clerical Cadre vacancies in 11 participating public sector banks across India, to fill posts for the financial year 2027-28. The post was earlier known as IBPS Clerk and has been officially renamed Customer Service Associate (CSA). Applications are open online from 1 August 2026 to 21 August 2026 at ibps.in. Eligible graduates aged 20 to 28 years as on 1 August 2026, proficient in the official language of the State / UT applied for, may apply. The Preliminary Examination is scheduled for 10 and 11 October 2026, and the Main Examination for 27 December 2026. The pay scale is Rs. 24,050 – 64,480.
Important Note: Three conditions specific to IBPS CSA-XVI must be checked carefully before applying. First, recruitment is conducted on a State / UT-wise basis – a candidate can apply for vacancies in only one State or Union Territory, and the exam performance is assessed within that state pool. Applying for multiple states in the same cycle is not permitted. Second, proficiency in the official language of the State / UT applied for (reading, writing and speaking) is a mandatory eligibility condition. If a candidate is not proficient in that language at the time of joining, they will be required to pass a Local Language Proficiency Test (LLPT), failing which they will not receive confirmation of service. Third, the 11,403 vacancies are indicative – the final vacancy count is subject to the actual vacancies reported by participating banks before the provisional allotment stage. The actual allotment may differ from the indicative figure.
IBPS Clerk Recruitment 2026 (CRP CSA-XVI) – Overview
| Particulars | Details |
|---|---|
| Conducting Body | Institute of Banking Personnel Selection (IBPS) |
| Advertisement No. | CRP CSA-XVI |
| Detailed Notification Released | 1 August 2026 |
| Post Name | Customer Service Associate (CSA) / Clerical Cadre |
| Earlier Known As | IBPS Clerk |
| Indicative Vacancies | 11,403 |
| Vacancy Cycle | Financial Year 2027-28 |
| Number of Participating Banks | 11 |
| Educational Qualification | Graduate in any discipline from a recognised university |
| Age Limit | 20 to 28 years as on 1 August 2026 |
| Pay Scale | Rs. 24,050 – 64,480 |
| Application Mode | Online only, at ibps.in |
| Application Start Date | 1 August 2026 |
| Last Date to Apply | 21 August 2026 (11:59 PM) |
| Application Fee | Rs. 850 (General/OBC/EWS); Rs. 175 (SC/ST/PwBD/ESM) |
| Preliminary Exam | 10 and 11 October 2026 |
| Main Exam | 27 December 2026 |
| Selection Process | Preliminary Examination – Main Examination – Local Language Proficiency Test (where applicable) |
| Official Website | ibps.in |
Important Dates
| Event | Date |
|---|---|
| Short Notice Released | 27 July 2026 |
| Detailed Notification Released | 1 August 2026 |
| Online Application Opens | 1 August 2026 |
| Last Date to Apply Online | 21 August 2026, 11:59 PM |
| Last Date for Fee Payment | 21 August 2026 |
| Preliminary Examination | 10 and 11 October 2026 |
| Mains Examination | 27 December 2026 |
| Provisional Allotment | As per IBPS calendar (financial year 2027-28) |
Participating Banks
The 11 public sector banks participating in CRP CSA-XVI are:
Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab and Sind Bank, UCO Bank, and Union Bank of India.
Indicative Vacancy Details
| Particulars | Details |
|---|---|
| Total Indicative Vacancies | 11,403 |
| Vacancy Basis | State / UT-wise and bank-wise |
| Reservation | As per Government of India guidelines |
State-wise and bank-wise vacancy breakup will be available in the detailed notification PDF at ibps.in. Candidates can apply only for the State or Union Territory where they wish to serve.
Educational Qualification
- A Graduate degree in any discipline from a University recognised by the Government of India, or any equivalent qualification recognised as such by the Central Government.
- The degree must have been completed on or before 1 August 2026 (the eligibility cut-off date). Candidates in the final year of their degree are not eligible.
- Proficiency in the official language (reading, writing and speaking) of the State / UT applied for is required. Candidates not proficient at the time of joining will be required to pass a Local Language Proficiency Test before confirmation of service.
- Computer literacy – operating and working knowledge of computer systems is required, along with relevant certificates.
Age Limit (as on 1 August 2026)
| Category | Age Limit |
|---|---|
| General / UR | 20 to 28 years (born not earlier than 02.08.1998 and not later than 01.08.2006) |
| SC / ST | 20 to 33 years (5 years relaxation) |
| OBC (Non-Creamy Layer) | 20 to 31 years (3 years relaxation) |
| PwBD (General) | 20 to 38 years (10 years relaxation) |
| PwBD (OBC) | 20 to 41 years (13 years relaxation) |
| PwBD (SC/ST) | 20 to 43 years (15 years relaxation) |
| Ex-Servicemen (General) | As per Government of India norms |
| Widows / Divorced Women / Women legally separated (General) | Up to 35 years |
| Persons domiciled in J&K between 01.01.1980 to 31.12.1989 | Up to 33 years |
Application Fee
| Category | Fee |
|---|---|
| General / OBC / EWS | Rs. 850 (inclusive of applicable taxes) |
| SC / ST / PwBD / ESM | Rs. 175 (inclusive of applicable taxes) |
| Payment Mode | Online – Internet Banking, Debit/Credit Card, BHIM UPI, etc. |
| Refundable? | No – the fee is non-refundable |
Salary / Pay Scale
| Level | Pay Scale |
|---|---|
| Customer Service Associate (CSA) / Clerical Cadre | Rs. 24,050 – 64,480 |
In addition to basic pay, CSA / Clerical staff receive Dearness Allowance, House Rent Allowance, City Compensatory Allowance, Transport Allowance, and other allowances as applicable, per bank-specific rules.
Selection Process
| Stage | Details |
|---|---|
| Stage 1 | Preliminary Examination – Objective type, Online |
| Stage 2 | Main Examination – Objective type, Online (candidates shortlisted from Prelims) |
| Stage 3 | Local Language Proficiency Test (LLPT) – qualifying for candidates not proficient in the official language of the State / UT applied for |
There is no Personal Interview for the CSA / Clerical Cadre posts. Final provisional allotment is based on the Main Examination merit, subject to fulfilling the LLPT where applicable.
Preliminary Examination Pattern
| Section | Questions | Marks | Duration |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
- Negative Marking: One-fourth of the marks assigned to a question is deducted for each wrong answer.
- Sectional timing applies – candidates must manage time within each section.
Main Examination Pattern
| Section | Questions | Marks | Duration |
|---|---|---|---|
| General / Financial Awareness | 50 | 50 | 35 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability and Computer Aptitude | 50 | 60 | 45 minutes |
| Quantitative Aptitude | 50 | 50 | 45 minutes |
| Total | 190 | 200 | 160 minutes |
- Negative Marking: One-fourth of the marks assigned to a question is deducted for each wrong answer.
- The exam is conducted in 13 regional languages along with English and Hindi.
Required Documents (to Upload and Carry)
Documents to upload at the time of online application:
- Recent passport-size photograph
- Signature
- Left thumb impression
- Handwritten declaration in the prescribed format
- Valid government-issued photo ID proof
- 10th standard certificate (proof of date of birth)
- Category / caste certificate, where applicable
Documents to carry to the examination centre:
- Printed copy of the call letter / admit card
- Valid original photo ID (same as uploaded)
- Original category certificate, where applicable
How to Apply for IBPS Clerk Recruitment 2026 (CRP CSA-XVI)
- Visit the official IBPS website – Click Here
- On the homepage, click on the “CRP CSA” section and select “CRP CSA XVI”.
- Read the detailed notification PDF carefully before starting the application.
- Click on “Click Here for New Registration” and enter your mobile number, email ID and other basic details to generate your Registration ID and Password.
- Log in and fill out the detailed online application form accurately, including personal information, educational qualification, work experience (if any), language proficiency and bank/state preference.
- Upload the required documents (photograph, signature, left thumb impression, handwritten declaration and ID proof) in the prescribed format and size.
- Select the State / Union Territory where you wish to apply. Remember – you can apply for only one state in this cycle.
- Pay the application fee online (Rs. 850 for General/OBC/EWS; Rs. 175 for SC/ST/PwBD/ESM) through internet banking, debit/credit card, or UPI.
- Review all entered details carefully, then submit the form.
- Print or save the final application receipt for future reference.
- Complete the entire process on or before 21 August 2026, 11:59 PM.
Important Instructions
- Apply well before the last date to avoid website congestion or payment failures.
- You can apply for only one State / UT in this recruitment cycle.
- All eligibility conditions are assessed as on 1 August 2026.
- IBPS will not be responsible for incomplete applications or payment failure due to technical issues at the last minute.
- Admit cards for the Preliminary Examination will be available on the official IBPS website before the exam date. IBPS does not send admit cards by post.
- The detailed notification PDF on ibps.in is the authoritative source for all eligibility conditions, reservation, bank-wise vacancies and exam instructions.
- Keep visiting ibps.in for any corrigendum, revised schedule or additional instructions.
Important Links
| Description | Link |
|---|---|
| IBPS CRP CSA-XVI Official Notification PDF | Click Here |
| Apply Online for CRP CSA-XVI | Click Here |
| IBPS Official Website | Click Here |
Navigation note: On the IBPS homepage, scroll to the “What’s New” or “CRP CSA” section and select CRP CSA-XVI for the notification PDF and apply online link. IBPS does not maintain permanent direct deep-link URLs to individual recruitment pages.
IBPS Clerk Recruitment 2026 (CRP CSA-XVI) – FAQs
Q1. How many vacancies are there in IBPS Clerk Recruitment 2026?
✅ 11,403 indicative vacancies for Customer Service Associate (CSA) / Clerical Cadre across 11 participating public sector banks under Advertisement No. CRP CSA-XVI. The final count is subject to actual vacancies reported by participating banks.
Q2. What is the last date to apply?
✅ 21 August 2026, 11:59 PM, through the official IBPS website at ibps.in.
Q3. Is IBPS Clerk 2026 the same as IBPS CSA?
✅ Yes. The post has been officially renamed Customer Service Associate (CSA) from Clerk. The exam is now called CRP-CSA. Both terms refer to the same position.
Q4. What is the educational qualification for IBPS Clerk 2026?
✅ A graduate degree in any discipline from a university recognised by the Government of India, completed on or before 1 August 2026.
Q5. What is the age limit for IBPS Clerk 2026?
✅ 20 to 28 years for General / UR candidates (born between 02.08.1998 and 01.08.2006), as on 1 August 2026, with relaxation for SC/ST, OBC, PwBD, ESM and other eligible categories.
Q6. What is the application fee?
✅ Rs. 850 for General, OBC and EWS candidates; Rs. 175 for SC, ST, PwBD and Ex-Servicemen. Payment is online only and non-refundable.
Q7. Can I apply for more than one state in IBPS Clerk 2026?
✅ No. Recruitment is State / UT-wise and candidates can apply for vacancies in only one State or Union Territory per cycle.
Q8. What is the salary for the Customer Service Associate / Clerk post?
✅ The pay scale is Rs. 24,050 – 64,480, plus Dearness Allowance, HRA, CCA, Transport Allowance and other benefits as per bank-specific rules.
Q9. What are the exam dates for IBPS Clerk 2026?
✅ Preliminary Examination: 10 and 11 October 2026. Main Examination: 27 December 2026.
Q10. Which banks are participating in IBPS CRP CSA-XVI?
✅ 11 public sector banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab and Sind Bank, UCO Bank, and Union Bank of India.
Disclaimer
The information above is compiled from the official IBPS CRP CSA-XVI notification released on 1 August 2026 at ibps.in, and from the Short Notice released on 27 July 2026. The vacancy figure of 11,403 is indicative and subject to revision based on actual vacancies reported by participating banks. The exam pattern details are based on the standard CRP-CSA pattern confirmed across previous cycles and the official IBPS calendar. Candidates are strongly advised to download and read the complete official notification PDF directly from ibps.in before applying, since all eligibility conditions, state-wise vacancy details and exam instructions are specified in that document. All links above lead only to the official IBPS website.
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