NABFINS Limited (NABARD Financial Services Limited), a NABARD subsidiary and registered NBFC headquartered in Bengaluru, has released a fresh recruitment notification for two roles – Customer Service Officer (CSO) for field microfinance operations in Bihar, Odisha, Chhattisgarh and Rajasthan, and Telecaller (Work From Home). Candidates with PUC/10+2 can apply. The CSO role requires a valid two-wheeler driving licence and own motorcycle – both are mandatory for field travel. The Telecaller role is fully work from home. Applications must be submitted by email to the NABFINS recruitment address by 26 August 2026. NABFINS does not charge any fee at any stage of recruitment.
Important – Read Before You Apply: This is NOT a government or public sector job. NABFINS Limited is a private NBFC incorporated as a private limited company under the Companies Act and regulated by the Reserve Bank of India. It is a subsidiary of NABARD but employment with NABFINS is private sector employment. The CSO role is a field-based position requiring daily travel by motorcycle to customer locations – candidates without a valid two-wheeler driving licence and their own motorcycle are not eligible. The Telecaller role is Work From Home. This is a separate notification from NABFINS with a different closing date (26 August 2026) and a different application mode (email) – do not apply through the NABFINS careers portal for this batch.
NABFINS CSO and Telecaller Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Organization | NABFINS Limited (NABARD Financial Services Limited) |
| Organization Type | Private NBFC – Subsidiary of NABARD |
| Posts | Customer Service Officer (CSO) – Field Work; Telecaller – Work From Home |
| Number of Vacancies | Not specified |
| Qualification | PUC/10+2 (Higher Secondary) for both posts |
| Application Mode | Email only (NOT the careers portal) |
| Application Last Date | 26 August 2026 |
| CSO Locations | Bihar, Odisha, Chhattisgarh, Rajasthan |
| Telecaller Location | Work From Home |
| Application Fee | Nil |
| Official Website | nabfins.org |
Important Dates
| Event | Date |
|---|---|
| Application opens | 20 August 2026 |
| Last date to apply | 26 August 2026 |
Vacancy Details
| Post | Work Mode | States | Vacancies |
|---|---|---|---|
| Customer Service Officer (CSO) – Field Work | Field (daily travel by motorcycle) | Bihar, Odisha, Chhattisgarh, Rajasthan | Not specified |
| Telecaller | Work From Home | Not specified | Not specified |
Eligibility Criteria
Customer Service Officer (CSO) – Field Work:
| Criterion | Requirement |
|---|---|
| Qualification | PUC/10+2 (Higher Secondary) or equivalent |
| Experience | Freshers eligible; 1-3 years in a similar field-based role preferred |
| Driving Licence | Valid two-wheeler driving licence – mandatory |
| Vehicle | Own motorcycle – mandatory |
| Language | Must read, write and speak the local language of the posting state + English |
Telecaller – Work From Home:
| Criterion | Requirement |
|---|---|
| Qualification | PUC/10+2 (Higher Secondary) or equivalent |
| Experience | Freshers eligible |
| Age Limit | Maximum 30 years |
| Work Mode | Fully Work From Home |
Job Roles and Responsibilities
Customer Service Officer (CSO) – Field Work:
The CSO is the front-line field role responsible for building and maintaining the branch’s microfinance loan portfolio:
- Sourcing and primary verification of new clients
- Conducting Compulsory Group Training (CGT) for newly formed groups
- Data entry in CRIF (credit bureau system) and CMS (company management system)
- Accompanying the Branch Manager for Group Recognition Test (GRT)
- Supporting pre-disbursement activities alongside the Customer Service Executive (CSE)
- Ensuring smooth loan disbursement
- Generating demand from active loan groups
- Collecting loan installments on scheduled dates and remitting collections to designated bank/s
- Following up for recovery in cases of missed or delayed payments
- Reporting daily demand and collection figures to Area Branch Manager (ABM) and Branch Manager (BM)
- Maintaining and filing all required loan documentation
Telecaller – Work From Home:
- Calling existing and prospective customers from the provided database
- Following up with customers and maintaining proper records of all conversations
- Understanding customer concerns and analysing them to identify the root cause
- Educating customers on NABFINS products, processes and repayment schedules
- Maintaining call logs and MIS as directed
How to Apply for NABFINS CSO and Telecaller Recruitment 2026
- Prepare an updated resume clearly mentioning your educational qualifications, work experience (if any), contact details (active mobile number and email address), and for CSO – your driving licence details and vehicle ownership confirmation.
- Use a clear, professional subject line in your email. Use one of the following as appropriate:
- For CSO: “Application for Customer Service Officer (CSO) – Field Work”
- For Telecaller: “Application for Telecaller – Work From Home”
- Attach your updated resume (PDF or Word format).
- Send the application email with the attached resume to the official NABFINS recruitment email address (available on the official NABFINS careers page at nabfins.org/Careers).
- Submit your application on or before 26 August 2026.
Apply for only one post – CSO or Telecaller – that matches your actual eligibility and preference.
Important Instructions
- NABFINS is a private NBFC. This is NOT a government or public sector appointment.
- The CSO role is fully field-based and requires daily travel to customer locations on your own motorcycle. Candidates without a valid two-wheeler licence and their own motorcycle cannot be considered for the CSO post.
- The Telecaller role is Work From Home. Age limit for the Telecaller post is maximum 30 years.
- This notification is separate from other NABFINS CSO notifications with different state coverage and closing dates. The application mode for this notification is email only.
- NABFINS does not charge any fee at any stage of recruitment. Any person or agent demanding money for a NABFINS job offer is committing fraud – report such cases to the company.
- NABFINS reserves the right to reject any application without assigning reasons.
- Canvassing in any form is a disqualification.
- Only apply through the official NABFINS channel (email to the recruitment address on nabfins.org) – do not apply through any third-party agent or website.
Important Links
| Description | Link |
|---|---|
| Official NABFINS Careers Page (Email Address Available Here) | Click Here |
| NABFINS Official Website | Click Here |
Frequently Asked Questions – NABFINS CSO and Telecaller Recruitment 2026
Q1. What is this NABFINS recruitment for?
✅ NABFINS Limited has opened applications for two roles: Customer Service Officer (CSO) – a field-based microfinance role in Bihar, Odisha, Chhattisgarh and Rajasthan – and Telecaller, a Work From Home position for customer outreach and follow-up.
Q2. What is the last date to apply?
✅ 26 August 2026. Applications must be sent by email before this date.
Q3. Is this the same as the NABFINS CSO notification for 10 states?
✅ No. This is a separate notification covering 4 states (Bihar, Odisha, Chhattisgarh, Rajasthan) for CSO and Work From Home Telecaller, with a different closing date and email-based application mode.
Q4. How do I apply for this NABFINS notification?
✅ By email only. Send your updated resume with a clear subject line (“Application for CSO” or “Application for Telecaller – Work From Home”) to the NABFINS recruitment email address available at nabfins.org/Careers. Do NOT apply through the careers portal for this notification.
Q5. Is a motorcycle compulsory for the CSO post?
✅ Yes. A valid two-wheeler driving licence and ownership of a motorcycle are both mandatory for the Customer Service Officer – Field Work role. Candidates without either cannot be considered.
Q6. Can freshers apply?
✅ Yes. Freshers are eligible for both CSO and Telecaller posts. For the CSO role, candidates with 1-3 years of similar field experience may be preferred. For the Telecaller role, freshers are fully eligible.
Q7. What is the age limit for NABFINS Telecaller 2026?
✅ Maximum 30 years for the Telecaller – Work From Home post. No upper age limit is specified in the notification for the CSO field post.
Q8. Is NABFINS a government organization?
✅ No. NABFINS Limited is a private NBFC regulated by the Reserve Bank of India. Though it is a wholly-owned subsidiary of NABARD (a government entity), NABFINS is incorporated as a private limited company and employment with it is private sector employment.
Q9. Is there any application fee?
✅ No. NABFINS does not charge any fee at any stage of its recruitment process. Anyone asking for money in exchange for a NABFINS job offer is a fraudster.
Q10. What does the Telecaller role involve?
✅ The Telecaller calls existing and prospective customers from a provided database, maintains conversation records, understands and analyses customer concerns, educates customers on NABFINS products and repayment processes, and maintains call logs and MIS. It is a fully Work From Home role.
Disclaimer: This article is based on the recruitment notification released by NABFINS Limited on its official channels for Customer Service Officer (Field Work) and Telecaller (Work From Home) posts. NABFINS Limited is a private NBFC and subsidiary of NABARD; employment with NABFINS is in the private sector and not equivalent to a government or PSU appointment. The number of vacancies has not been specified. The last date to apply by email is 26 August 2026. NABFINS does not charge any recruitment fee – beware of fraudulent agents. Candidates must verify all current details from nabfins.org before applying. JobShouter.com is not associated with NABFINS or NABARD in any manner.
